FAQ
GENERAL
What is Within The Divine Box?
Within The Divine Box is a subscription service that delivers hand-selected Christian items to deepen your walk with God!
All subscriptions come with a 30-day money-back and easy returns, so there's zero risk!
How does Within The Divine Box work?
Subscribe and get a monthly box of hand selected Christian items. Each box is filled with exclusive guides and accessories every month — with no repeating items!
The subscription operates on a monthly billing cycle, but you can adjust the frequency or cancel at any time with no strings attached.
Can I customize my box?
At this time, customization is not available. The content of our boxes is pre-set to ensure a premium selection process.Â
This allows us to surprise you each month, enhancing the unboxing experience.
What if there is an issue with my box?
For any concerns, like damaged, missing, or duplicate items, please email us at support@withinthedivine.com with a photo.
We're committed to swiftly resolving your issue with a replacement, ensuring your satisfaction.
How can I contact customer service?
If you have any questions or need assistance, please contact our friendly, 24/7 customer service team at support@withinthedivine.com
Our usual response time is within a few hours, though it may take up to one working day to receive a reply during peak periods. Be assured that your satisfaction remains our foremost concern.
How do I cancel my subscription?
If you decide to cancel your subscription, you can easily do so by:
- Log into your account.
- Navigate to "Manage My Subscription"
- There, you'll find a hassle-free cancellation option.
We understand that circumstances may change, and we're here to support you every step of the way.
SHIPPING
When will my box be shipped and how long will it take to arrive?
Your first box ships IMMEDIATELY after you subscribe and arrives within 2-6 days. Future boxes are sent out on the 7th of each month.
How much does the shipping cost?
Shipping for each Within The Divine Box is only $4.97! Your first box ships immediately from the US and will arrive in 2-6 days.Â
Future boxes ship on the 7th of each month with no hassles on your part.
How do I change my address?
Log in to your account and update your shipping address. Please make sure to set it as your default address. That's it, all set for your following Within The Divine Box.
PAYMENTS
How does the payment work?
Accepted payment methods include Visa, MasterCard, Maestro, PayPal, Apple Pay, Discover, and Amex. The first charge occurs at the subscription time, while future charges happen on the 7th of each month.Â
Please note that the price of your first box is what you'll pay for all future boxes. Discount codes apply only to the first box.
Rest assured, your billing is automatic, ensuring a seamless and worry-free experience throughout your subscription
What happens if my credit card is declined?
Some banks may flag our charges as international. If your payment is declined, please authorize international transactions with your bank.
I've moved and need to change my delivery address.
No problem at all! Log in to your account and update your shipping address. Please make sure to set it as your default address. That's it, all set for your following Within The Divine Box.
Can I get a refund if I'm unhappy with my box?
Your happiness is our top priority. If you are unsatisfied with your Within The Divine, you have a 30-day money-back guarantee.Â
Simply contact us at support@withinthedivine.co within 30 days of receiving your box, and we'll ensure you get a full refund. We promise to make things right with an easy return policy in place.